Rock Road Animal Hospital

This was the WORST most abusive vist I can imagine. In the past, the visits were just fine. This time the doctor was dismissive, patronizing, and actually tried to start a physical confrontation with me after I said, "Just bring my dog out and we can terminate this." SHE ACTUALLY PHYSICALLY REFUSED TO RELEASE THE LEAD AND TRIED TO START A FIGHT. I unhooked my dog at the collar and let her keep the leash. I tried to walk away and she pursued me and continued to harass me. She doesn't realize that playing the "telephone game" between several people is not a good way to tell the history of a problem. THEN, she had the nerve to tell me to never come back. As if I ever would! I will be posting my dissatisfaction wherever I can warn people away from this place. Edit: In reading the other negative posts I feel the need to say, I never raised my voice or became angry with them. The doctor was kinda snotty on the phone, and then she literally appeared to be trying to start a fight when she brought my dog out. I did not want any conversation, but she insisted on yelling at me and telling me how horrible I am, and then she stomped away screaming, "I don't ever bring him back" ... it sounds amazingly bizarre, but I am not exaggerating. EDIT: What a load of BULLSH*T in the response from Bednar. There was absolutely not one thing slanderous in my statement. It was FACTUAL and ACCURATE. Dr. Bednar, you screamed and yelled at me, refused to release the leash, and followed me to the back of my vehicle when I unhooked my dog and walked away from you. I WALKED AWAY FROM YOU BECAUSE YOU WOULD NOT SHUT UP. You are a disgrace to your profession and a liar. I would NEVER bring my dog to your practice if you were the last vet on the planet. EDIT: I went to one of the other local veterinary clinics, of which there are many. The techs and doctor were very nice and knowledgable. They appeared to be far more informed and they even turned me on to a relatively new drug on the market called Cytopoint (about 4 years on the market) that appears to be a really great option to the "last resort" of using Apoquel. I will NEVER go back to this place and I suggest you look elsewhere for competent service. Edit: … 6 years down the line … I had a bizarrely similar experience after about 4 years of seeing another local vet. I took my dog in and the vet started screaming at me that I had to bring him in every single week to express his anal gland (he had an infection). When I said I am comfortable with the procedure and she could just give me a prescription for the antibiotic she became verbally abusive. I literally just took my dog and walked out as she was yelling at me. I ended up driving an hour (60+ miles) to see a vet that I have known for years but thought was a little too far for average vet stuff. Is this standard procedure for vets to get upset and demand expensive procedures and routine frequent visits?

Highly recommend. First time taking my dog to them today and they were amazing. Super nice staff and Dr. Stroud was amazing. My dog can be a little nervous with new people and everyone helped her feel comfortable. Love this place!

I've been coming to this establishment for over 28 years. I'm never disappointed and have always taken care of all my animals